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Your Rights and Our Policy Commitments

9game operates under a defined legal framework that governs how your account, your data and your access work — availability depends on local law and is open where…

Jurisdiction-dependent accessData handled under stated policyAccount terms clearly set outContact path always openPolicy updated with notice
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9game Your Rights and Our Policy Commitments
POLICY CONTACT

Reach Us on Legal and Account Queries

If a clause is unclear, or you need to exercise a right under our data policy, three contact paths are open.

Live Chat Available around the clock inside your account dashboard. Raise data-access requests, account-restriction queries or term clarifications directly with our policy team through the chat widget.
Email Support Send detailed legal or data-handling enquiries to our support address. Attach your registered account ID so we can locate your records and respond within five business days.
Help Centre Our Help Centre holds the current version of every policy document, the date of the last update, and step-by-step paths for submitting a data-correction or account-closure request.
POLICY PRACTICES

How We Handle Data, Cookies and Account Security

Concrete, auditable practices sit behind every policy clause — here is what we actually do across the six areas that matter most to your account and your data.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI or Paytm, and session logs. We do not sell or share personal data with third-party marketers without your explicit consent.

Cookie Policy

Cookies on 9game.run are used for session management, fraud prevention and performance analytics. You can adjust non-essential cookie preferences through the consent banner shown on your first visit, and change them at any time in your browser settings.

Account Security

All account pages are served over HTTPS. We enforce two-factor authentication prompts when a new device logs in, and we flag unusual PhonePe or UPI withdrawal patterns for a manual security review before processing.

Data Retention

Account and transaction data is retained for the period required under applicable Indian regulations. Once that period expires and your account is closed, identifiable records are deleted or anonymised within 30 days.

Who to Contact

Data-related requests — access, correction, deletion or portability — go to our designated policy contact, reachable via live chat or the email address listed in the Help Centre under the Privacy section.

Requesting Changes

Submit a written request through live chat or email with your account ID. We verify identity, locate the relevant records and confirm the change or explain any legal reason we are unable to action it, all within five business days.

Common Questions About Our Legal Terms

These questions come up most when you read through the terms for the first time. If something here still does not answer your query, the live chat team can walk you through the relevant clause directly.

Yes. Availability depends on local law in your specific state or region. Where local law permits, you can open an account and access the full lobby. We encourage you to confirm the position under the law applicable to you.

We collect your name, email address, phone number, and the payment identifiers you link — such as your UPI handle or Paytm number. Session and device data is collected for security and fraud-prevention purposes only.

Records are retained for the period mandated by applicable Indian regulations. After your account is closed and the retention period ends, identifiable data is deleted or anonymised within 30 days of that date.

Yes. Submit a data-access request through live chat or email with your account ID. We verify your identity first, then provide a copy of the records we hold within five business days of confirming the request.

We send notice to the email address registered on your account at least seven days before any material change takes effect. Continued use of the platform after that notice period constitutes acceptance of the revised terms.

Contact us through live chat or the support email listed in the Help Centre. Provide your account ID and the reason for closure. We process closure requests and confirm data deletion or anonymisation within 30 days.

Raise the matter with our policy contact through live chat or email first. If you are not satisfied with our response, you may escalate the complaint to the relevant data-protection authority under Indian law applicable in your region.

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