Reference

Terms and Conditions That Govern Your 9game Account

Before you open an account and explore the lobby — Live Blackjack, Spribe Aviator, Fishing God and more — these terms set out exactly what you agree to…

Jurisdiction-dependent accessUPI, Paytm, PhonePe deposits coveredAccount security commitmentsDispute resolution processData retention policy

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What These Terms Actually Cover

9game Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with 9game — from the moment you submit your registration details through to withdrawals, account closure and any disputes in between. They cover how your account is created and verified, how deposits made via UPI, Paytm or PhonePe

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are processed and credited, how winnings are calculated and paid out, and the circumstances under which we may suspend or close an account. Where Indian law imposes specific obligations on either party, those statutory rights are preserved and take precedence. We may update these terms from
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time to time; when we do, we will notify you via the email address linked to your account before changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS TEAM

How to Contact Us About These Terms

Live Chat Start a live chat session from any page on 9game.run. Our support team can clarify any clause, walk you through your account status, or escalate a terms dispute to the compliance desk — available around the clock.

Email Support Send a detailed query to our support address found in your account dashboard. We aim to respond to terms-related emails within 24 hours, and complex compliance queries within 48 hours on business days.

Help Centre Our on-site help centre hosts the full, current text of these terms alongside plain-language summaries of each section. Search by keyword or browse by topic to find the clause you need without waiting for a reply.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

Every clause in our terms is written to give you a clear picture of how your account data is stored, how long we keep it, and who you contact when something needs…

Data Storage

Account data — name, contact details, transaction history — is stored on encrypted servers. We do not sell your personal data to third parties. You may request a copy of your stored data by contacting our compliance team via the help centre at any time.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or withdraw cookie consent through your browser settings; withdrawing consent may affect certain lobby features but will not close your account.

Account Security

Two-factor authentication is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to the address on your account, giving you immediate notice of any unauthorised access.

Data Retention

We retain your account records for the period required under applicable Indian law after account closure. Once that retention window closes, personal identifiers are deleted from active databases and moved to secure archival storage before final deletion.

Requesting Changes

To update your registered name, contact email, or linked payment method such as UPI or PhonePe, submit a request through the account settings page or contact support with valid identity documentation. Changes are processed within three working days.

Compliance Contact

For formal complaints about how your data is handled or how a term has been applied to your account, write to our compliance officer via the dedicated address listed in the Account Settings section of your dashboard. We acknowledge all formal complaints within 72 hours.

Common Questions About These Terms

If a clause in our terms is unclear, these answers address the questions we receive most often. For anything not covered here, live chat or email support can connect you with someone who can help.

These terms apply to any person who opens an account on 9game.run. Access is subject to local law and is available only where local law permits. By completing registration, you confirm that you are accessing the platform in a jurisdiction where doing so is lawful.

Yes, we may update these terms. When we do, we send a notification to the email address on your account before the revised terms take effect. Continuing to use your account after that date means you accept the updated terms.

Your account data is retained for the period required under applicable Indian law after closure. Once that statutory window ends, personal identifiers are removed from active databases. You can request confirmation of this process by emailing our compliance team.

Raise the dispute through live chat for immediate triage, or submit a formal written complaint to our compliance officer via the address in your account dashboard. We acknowledge formal complaints within 72 hours and aim to resolve them within 14 days.

Yes. All deposits — whether made via UPI, Paytm or PhonePe — are covered under the payment section of these terms. That section sets out how funds are credited, the timeline for processing, and the steps to follow if a deposit does not appear in your account balance.

Submit a data access or correction request through the Account Settings page or by contacting support with identity documentation. We process such requests within three working days and provide a written confirmation once the change or data export is complete.

These terms are governed by the law of the jurisdiction applicable to your account, which depends on where local law permits access. For Indian account holders, relevant Indian statutes apply. Our compliance team can confirm the governing framework for your specific account on request.

Terms and Conditions That Govern Your 9game Account

How to Contact Us About These Terms

Security, Data and Your Rights Under These Terms

Data Storage

Cookie Policy

Account Security

Data Retention

Requesting Changes

Compliance Contact

Common Questions About These Terms

01 Who do these terms apply to?

02 Can 9game change these terms after I have opened an account?

03 What happens to my data if I close my account?

04 How do I dispute a transaction or a term being applied to my account?

05 Are deposits made via UPI or Paytm covered by these terms?

06 How do I request access to or correction of my personal data?

07 What law governs these terms and any disputes?

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