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How 9game Handles Your Personal Data

At 9game, we take the privacy of your account seriously — from the moment you register to every deposit you make via UPI, Paytm or PhonePe.

Data collected only as neededUPI & Paytm transaction privacyAccount security encryptionYour right to request deletionIndia-based data handling
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9game How 9game Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data we hold about your 9game account, our privacy team is reachable through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within the committed timeframe.
Live Chat Support Start a live chat session from any page on 9game.run. Our agents can log a formal privacy request on your behalf and give you a reference number to track progress.
In-Account Request Form Log in to your account, navigate to Settings, and use the Data Request form to submit access or deletion requests directly — no separate email needed, response times the same.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We use a combination of technical and procedural controls to keep your account data safe, from encrypted storage to access-logging for our internal teams.

Data Collection

We collect your name, email, phone number, and payment identifiers such as UPI VPAs or Paytm mobile numbers only at the point you provide them. No additional profiling data is pulled from third-party sources without your consent.

Cookie Usage

Cookies on 9game.run fall into three categories: strictly necessary (session management), functional (your language and currency preferences), and analytics (aggregate traffic patterns). You can manage non-essential cookies via the cookie banner on first visit.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. All connections between your browser and 9game.run are encrypted via TLS, and login attempts are rate-limited to slow credential-stuffing attacks.

Data Retention

We keep active account records for as long as your account remains open. On account closure, non-financial records are deleted within 90 days. Transaction records linked to UPI, Paytm or PhonePe are retained for the period required by applicable financial regulations.

Your Rights

You have the right to access a copy of the data we hold, request corrections to inaccurate records, and ask for deletion of data we no longer need. Submit any of these requests through the in-account form or our privacy email address.

Third-Party Sharing

We share data with payment processors (UPI rails, Paytm, PhonePe) only to the extent needed to complete your transaction. We do not sell personal data to advertisers or data brokers under any circumstances.

Frequently Asked Privacy Questions

Below are the questions our account holders ask most about how 9game handles personal data, from what we store after a UPI deposit to how long we keep your records once an account is closed.

We collect your name, email address, phone number, and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the payment identifier tied to that transaction for verification and dispute purposes.

Payment identifiers — such as your UPI VPA or Paytm mobile number — are stored in an encrypted database accessible only to authorised payment-operations staff. We do not store full bank account numbers or card numbers on our servers.

Yes. Log in, go to Settings, and use the Data Request form to ask for a full export of your account data. We will deliver it in a readable format within 30 days of receiving your request, usually sooner.

Submit a deletion request via the in-account Data Request form or email our privacy team directly. We delete non-financial records within 90 days of account closure; transaction records are retained only as long as financial regulations require.

We share data only with payment processors — UPI network operators, Paytm, PhonePe — strictly to complete your transactions. We do not sell, rent or trade your personal data with advertisers, data brokers or unrelated third parties.

We use strictly necessary cookies for session management, functional cookies for your saved preferences, and analytics cookies for aggregate traffic data. Non-essential cookies can be switched off via the consent banner shown on your first visit to 9game.run.

Reach our privacy team by email or live chat on 9game.run with your account email and a description of your concern. We acknowledge all privacy complaints within two business days and aim to resolve them within 30 days.

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